Returns

In short

• You have 30 days from delivery to return any item, without giving a reason. (The law gives you at least 14 days; we give you more.)
• Items must be unworn and unwashed, with the tags attached and, where possible, in their original packaging.
• Return shipping is paid by Textilbrand.
• We refund you within 14 days of the day you tell us you are withdrawing from the purchase. We may wait until we have received the items back.

How to return an item

1. Email us at hello@textilbrand.com with your order number and the items you are returning, or fill in the form below and send it to us.
2. We send you the return instructions and the courier label (free of charge).
3. Pack the items and hand the parcel to the courier.
4. Once we have checked the items, we refund you using the same payment method. For cash-on-delivery orders, we refund you by bank transfer to the IBAN you give us.

Exchanging a size

The quickest way is to return the item and place a new order for the size you want. Stock is limited, so this reserves it for you straight away.

Items that cannot be returned

For hygiene reasons, underwear, swimwear and earrings cannot be returned if their seal has been broken after delivery.

Faulty items: the legal guarantee

All products are covered by the 2-year legal guarantee of conformity under EU law (Directive (EU) 2019/771). If an item is faulty, write to us and we will repair it, replace it or refund you.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [COMPANY NAME], registered office [Registered office address], [Italy / Spain], company registration [Company registration number], VAT number [VAT number], email hello@textilbrand.com, phone [+39 / +34 phone number].

I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________
Ordered on: __________ / received on: __________
Order number: __________
Name of consumer: ______________________
Address of consumer: ______________________
IBAN (for the refund, if you paid cash on delivery): ______________________
Signature of consumer (only if this form is sent on paper): __________
Date: __________