FAQ
Can't find the answer? Write to us. We reply within one working day.
Are the products original?
Yes. Every product is brand new and original, with its tags, sourced from a leading Italian wholesaler of branded fashion. If you have any doubts, email us at hello@textilbrand.com and we will send you information about the item's origin.
Why are the prices lower than in brand stores?
We sell stock from previous collections and surplus production, in small quantities. We have no expensive flagship stores, and you can see the difference in the price.
What does the discount percentage mean?
It shows how far below the brand's list price an item is sold. The price you see is the final price, with VAT included.
How long does delivery take and how much does it cost?
We deliver to Italy and Spain. Standard delivery takes 2–4 working days and costs €4.90; express delivery takes 1–2 working days and costs €9.90. Standard delivery is free on orders over €49.
How can I pay?
You can pay in cash when your parcel is delivered (cash on delivery).
Can I return an item?
Yes, you have 30 days from delivery. Items must be unworn, with the tags attached. Return shipping is paid by Textilbrand. See our Returns page for details.
How do I choose the right size?
Every product page has a size guide. Sizes are indicative and can vary slightly between brands, so if you are between two sizes, write to us and we will tell you the exact measurements.
Why does it say "Last pieces"?
Our stock is real and limited. When a size sells out, it usually doesn't come back.
Can I get a company invoice?
Yes. At checkout, tick "I need a company invoice" and enter your company details.
How do I track my order?
As soon as your parcel leaves the warehouse, we email you the courier's tracking number.